Terms and Conditions

Check in and Check out: Since there is no permanent reception in the apartment building, we need to know the approximate time of your arrival in order to be expecting you. If you arrive by plane, it would be very helpful if you sent us your flight number and whether you intend to take a taxi, bus or train from the airport (so we can calculate your approximate arrival time).

Our regular working hours: Check in: 16h – 23h; Check out: at any time before 12h (noon)

Early Check-in: If you arrive earlier than 16h: starting from 12.30h (not before) you can leave your suitcases with us. If your apartment is empty and prepared, we’ll be glad to check you in, but this is not always possible.

Late Check-in: (after 23h) is possible ONLY until 2am and there is a surcharge: 23h-00h: 20€, 00h-01h: 30€, 01h-02h: 50€ (to be paid on arrival).

Apartment Good Tenant Policy: You are expected to protect the apartment and all its contents against loss or damage for the duration of your stay. An inspection will be performed upon entrance and upon departure to ensure that everything is left as it was found. We reserve the right of admission.

Cleanliness Policy: Our rentals are cleaned and prepared by housekeeping staff before your arrival. Daily housekeeping is not included in the price, but can be hired as extra paid service.

Noise policy: Although you are a temporary tenant, as in any apartment building, please be respectful of your neighbors, especially in the corridors. As per Barcelona municipal law, you have to keep especially quiet and respect the order from 22h to 08h.

Guest Policy: You should consider your accommodation as your home away from home and invite guests as you would at home. However; keep in mind you are responsible for any damage caused by your guests. We ask that you restrict the number of guests to the comfortable capacity of the apartment.

Confirmation of bookings: Booking confirmations are automatically generated on screen when the user accepts the reservation and are also sent by email subsequent to the booking being made.

The company: ILLA CATALANA S.L., VAT Nº ESB65826471 , Fiscal Address: c/Roser 1, 1-2, 08600 Berga, Barcelona, Spain. Barcelona Mercantile Registry, Vol. 43245 (119/428872).

We protect your privacy

Illacat.com obtains users’ information of the users who make bookings and those who register on the website to obtain information, as well as of the accommodation owners. This personal data is stored within a file held by illacat.com. The user is expected to provide true, exact, complete and current information. We request personal information on our accommodation booking form and owner’ registration form, as well as on the users’ sign-up form. A user must provide contact information (such as name, email address, passport number and address) and in some cases financial information (such as credit card number, expiry date). This information is used for billing purposes and to fulfill the user’s requests. If we have problems processing a booking, we use the information to contact the user. Both users who book through illacat.com website and users who register on the website give their express consent to receive such email communications.

The information we collect is used for booking purposes, to notify you of your reservation status and to ask for feedback about your stay and is not shared with any third party which is not directly involved in the booking process.